Pochette Brown

At Milano Straps, we ship orders from our New York City office on a daily basis from Monday to Friday.

If you place an order before 2:00 PM Eastern Daylight Time, it will usually be shipped out on the same day.

Orders placed outside of our business hours or on the weekend will be shipped on the next business day.

f you're not satisfied with your purchase or have ordered the wrong size, we offer returns and exchanges within 30 days for unused items.

Simply contact us to initiate the process and we'll take care of the rest.

Please note that items must be unused to be eligible for return or exchange.

We accept the following credit and debit cards:

• Amazon
• American Express
• Apple Pay
• Dinners Club
• Discover
• Facebook Pay
• Google Pay
• MasterCard
• PayPal
• Shop Pay
• Visa

All prices and figures are listed in USD dollars.

We charge taxes within the USA. Please read Shipping Policy for more information. All refunds will be processed back to your original method of payment (Amazon, American Express, Apple Pay, Diners Club, Discover, Facebook Pay, Google Pay, Mastercard, PayPal, Shop Pay, Visa).

Products

Are Milano Straps leather watch bands made from genuine leather?

Yes, Milano Straps leather watch bands are made from genuine leather. Our alligator bands are also made from authentic alligator leather. We use only high-quality materials to ensure that our leather watch bands are durable and comfortable to wear.

Can I replace the buckle on my Milano Straps leather watch band?

Yes, you should be able to replace the buckle on your Milano Straps watch band. Our watch bands have a standard buckle that can be easily removed and replaced with another buckle. All our watch band come with an usefull spring bar remover but if If you are unsure how to do this, you may want to consult a professional watch repair service.

How do I care for my Milano Straps leather watch band?

To care for your Milano Straps leather watch band, we recommend using a leather conditioning balm to keep the leather soft and supple. Simply apply a small amount of balm to a clean, dry cloth and gently rub it into the leather. Be sure to avoid getting the balm on the watch face or any other part of the watch. You should also avoid exposing the leather to water, as this can cause it to become stiff and dry. If the band does get wet, be sure to dry it off thoroughly before wearing it again. Finally, store your leather watch band in a cool, dry place when not in use to help extend its lifespan.

Why the straps are with two sizes like 20mm x 16mm?

A watch strap typically has two different sizes: the lug size and the buckle size. The lug size refers to the width of the strap at the point where it attaches to the watch case, and is measured in millimeters. The buckle size, on the other hand, refers to the width of the strap at the point where it attaches to the buckle, and is also measured in millimeters. The 20 mm x 16mm indicates that the lug size is 20mm and the buckle size is 16mm. These two measurements are important because they ensure that the strap fits properly on the watch and that the buckle is the correct size to securely fasten the strap.

Returns

I am not satisfied, can I send back the watch band?

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your item, we offer a hassle-free process for unused items within 30 days of purchase.

To initiate a return or exchange, please email us with your order number and the reason for the return or exchange. If you are requesting an exchange, please include the new item(s) you would like to receive. We appreciate any feedback you have and will do our best to resolve any issues.

Do I have to pay to return the watch band?

No, you do not have to pay to return the watch band. Milano Straps will provide you with a return label via email. You will be responsible for attaching the label to the package and dropping it off at a designated shipping location. Please note that you may be responsible for any import duties or taxes that may be incurred when returning the product to us. If you have any questions about the return process, you can contact Milano Straps for assistance.